Senior Operations Manager Extra Home service

Location: Tower Hamlets and Wandsworth, E5 5NT

Position: Permanent Contract

Salary: £60,000.00 – £65,000.00 per annun

Opening Date: Wed Apr 03 2024

Are you an inspiring leader dedicated to excellence in extra care housing? Are you passionate about making a tangible impact on the lives of older individuals in need of care and support in supported living environments? 

We’re on the hunt for a Senior Operations Manager Extra Home, where your proven leadership abilities and unwavering commitment to quality will shine and will support seven extra care houses across Wandsworth and Tower Hamlet.

You will be responsible for the overall leadership and operational management of seven Extra Care Houses in Wandsworth and Tower Hamlets for older people with a range of needs, including physical disabilities, mental health needs, dementia, and long-term health conditions. You are expected to collaborate positively with the housing providers, Care Managers, health professionals, and other stakeholders to deliver high-quality services

To lead, manage and supervise a team of six Registered Managers and other senior staff to provide the highest care and support, ensuring that CQC care standards are always met and service user outcomes are fully met.  

To be responsible for the overall quality of service delivery and to ensure that the services are delivered in accordance with their respective contracts, the service specification, agreed quality standards and the expectations of Creative Support, the Council and stakeholders. You will implement and oversee a QA system across your service portfolio to ensure that CQC care standards are met and that the highest level of customer service is provided. You will compile contract monitoring and quality assurance reports for our commissioners and attend contract monitoring meetings.

Work with partner housing providers to promote effective joint working, joined-up approaches and a positive, inclusive atmosphere within the schemes. To ensure a vibrant and varied programme of social activities on-site and connections are built with the broader community.

At least four years of management experience, skills and knowledge gained in one of the following areas:

• Services Living for older people/people with dementia/memory loss/mental health needs/physical or learning disabilities
• Residential day or community services for older people
• Extra care or home care services for older people
• Prevention and re-enablement services for older people
• Experience in carrying out the role of Registered Manager
• Experience in leading, managing and supervising staff and the delivery of care and support
• Experience in managing contracts and budgets
• Knowledge of CQC standards and requirements
• Experience in carrying out quality audits and managing a QA system
• A relevant professional qualification (e.g. Diploma in Social Work, RMN/RGN, NVQ 4/5, RMA)
• Degree level or equivalent academic qualification
• Excellent written and verbal communication skills
• A warm and person-centred approach to working with older people and the to provide respectful personal care and support
• Ability to lead, manage & supervise senior staff assertively to ensure effective teamwork, high standards of practice and positive outcomes for service users
• Ability to work positively and collaboratively with a range of stakeholders, sustain productive partnerships, and gain the confidence of service users, their families, and professionals.
• Ability to assess needs and risks and to devise and implement outcome-focused care & support plans
• Ability to produce high-quality written reports and data within deadlines
• Excellent organisational skills with the ability to prioritise & manage a busy workload, solve problems and make decisions under pressure
• Personal resilience and ability to manage competing priorities.
• Ability to work positively and collaboratively with a range of stakeholders, sustain productive partnerships, and gain the confidence of service users, their families, and professionals.
• Applicants must enjoy good health and be able to carry out the responsibilities of the post reliably. 
• Excellent work ethic and willingness to work flexibly and responsively to meet the organisation’s needs.
• Car driver with use of a vehicle (not essential as all services can be accessed by public transport)