Training & Qualifications Administrator in Stockport

We are recruiting for a Training & Qualifications Administrator in Stockport on behalf of Creative Support for a Training & Qualifications Administrator. Creative Support is a not-for-profit organisation promoting the independence, inclusion and wellbeing of people with care and support needs. We do this by working with the people we support, their families and partner agencies to deliver innovative, high-quality services to meet individual needs and aspirations.

The main purpose of the post is to provide an efficient and responsive administration service within our busy Learning and Development department based in Stockport town centre. The Learning and Development department provides a dedicated service to all employees of Creative Support, co-ordinating both internal and external training and development opportunities. A high standard of customer care and professionalism is required at all times.

• To manage the digital process for staff qualifications from end to end.
• To register and claim certification for learners
• Liaise with the Vocational Qualifications Centre Manager and Head of Engagement and Learning regarding tasks and duties
• To liaise with the Awarding Organisations regarding administration of vocational qualifications.
• Monitor and manage assessment centre communications.
• Carry out administration of qualifications claimed for funding purposes.
• To be responsible for ensuring learners and management receive vocational qualification certificates.
• Book mandatory training sessions for Creative Support new starters and ensure that all relevant qualification data is received.
• To book staff on training courses, update the training database, present delegate attendance lists and certificates.
• Answer the phone in a professional and efficient manner, take accurate messages and liaise with other staff and managers.
• To deal with email enquiries regarding learning & development.
• Keep the computerised and manual filing system in order.
• To set up the training rooms including projectors, laptops, overheads etc.
• Photocopy forms and ensure sufficient stocks of paperwork.
• Welcome visitors in a courteous manner.
• Process delegate expense claims and issue cash accordingly.
• Support trainers in the preparation of course material and ensure all course material is maintained and stored on a central system.
• To complete general administrative duties including photocopying, filing and archiving and to prepare documents in advance of training courses.
• To take accurate minutes of learning and development meetings.
• Assist the management team in planning the annual training calendar in relation to both internal and external training courses.
• Maintain a delegate record for individuals who do not attend training courses and to inform managers by email and maintain a monthly report.

• At least 1 year’s experience of administration/reception work, paid or unpaid, within a busy office environment
• Good communication skills and the ability to listen sensitively to others, including excellent telephone manner and skills
• Willingness to consult colleagues and to work as part of a team
• A good standard of written English both orally and in writing
• Familiarity with computer software, particularly MS Office and basic keyboard skills
• Experience of handling cash.
• Ability to organise and prioritise workload and to work unsupervised
• Educated to graduate level
• A warm approach to colleagues and service users
• Willingness to work flexible hours
• Willingness to attend training courses and events
• Ability to demonstrate a high degree of self motivation and commitment
• Willingness to participate in regular supervision with line manager

• A one-off bonus of £100 upon successful completion of the 4-month probationary period.
• Competitive pay and a pension with company contribution and 25 days annual leave plus 8 statutory bank holidays
• Company paid enhanced DBS for all staff
• Free employee support programme
• All our staff are supported 24/7 by our out-of-hours teams
• Support to complete the nationally recognised Care Certificate and Social Care Diploma